Last updated: 22 September 2026
14-day cooling-off period
Upon receipt of your order, you have 14 days to cancel your purchase without giving any reason. That is your statutory right of withdrawal. After your notification, you have another 14 days to return the product.
How to register a return
Email us at info@theboozt.com with your order number and the product you wish to return. You may also use the model withdrawal form at the bottom of this page for this purpose. Once your return has been registered, we will send you a returns label with instructions.
Return address: Cypresstraat 13, 2565 LS 's-Gravenhage. Do not return a parcel without registering it first, otherwise we will not know which order it belongs to.
In what state
You may unpack and examine the product as you would do in a shop. Return it complete and in the original packaging, along with your order number. If you have used the product more than was necessary to assess it, we may deduct the reduction in value.
Refund
We will refund the purchase price, including the standard delivery costs you paid with your order, no later than 14 days after you have notified us of your return. This will be done via the payment method you used to pay. We may withhold the refund until we have received the product or until you have provided proof that you have sent it back.
After that, it may still take a while for your bank or credit card company to process the amount. If it is still not there after 15 working days, email us.
Damaged, faulty or incorrect product
Check your order upon receipt. Is the product damaged or defective, or have you received the wrong product? Then contact us immediately and we will sort it out. Your statutory rights regarding a faulty product always apply.
Exchange
Would you like something else? Return the product in accordance with this returns policy and order the new product separately.
Business orders
The right of withdrawal applies to consumers. For business orders, such as corporate gifts and point-of-sale orders, the arrangements set out in the proposal apply.
Model cancellation form
Only fill in and return this form if you wish to withdraw from the contract. An e-mail containing the same details is also acceptable.
To: VinO₂, Cypresstraat 13, 2565 LS The Hague, info@theboozt.com
I hereby inform you that I am cancelling the contract for the sale of the following products:
…
Ordered on: …
Received on: …
Order number: …
Name: …
Address: …
Signature (paper form only): …
Date: …